INTERNATIONAL BUSINESS

What are the forces that drive globalization

Q1) Enlist at least five strategic advantages of International trade and explain how has Apple Inc. leveraged each of these to become one of the world’s leading global company.

What are some of the disadvantages of international trade they would have faced in reaching this position.

Q2) What are the forces that drive globalization. What do you understand by disadvantages of globalisation and what are the options available to the government of a particular country which is signatory to WTO and supports Laissez Faire approach, in containing these challenges.

Q3) Michael Porters diamond theory of national advantage states that the success of an organisation in international markets depends on the features of the home country.

1. a) State the various determinants of the theory and also state who plays the role of a catalyst in unifying and integrating the determinants together.

1. b) Apply the theory to the Indian software industry, giving your recommendations.

What are the forces that drive globalization

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EXPORT IMPORT PROCEDURES AND DOCUMENTATION

What are the details to be provided in the Chartered Engineer’s certificate

1. You have received an export order to Dubai. The importer wants Certificate of origin from you along with the consignment. What is Certificate of origin and how will you obtain this from your location. Explain the complete procedure based on your experience.

2. You have received an order for exporting second hand machinery to West Germany. You need to provide Chartered Engineer’s certificate to the Indian Customs for Export clearance. Please explain the following in detail:

1. Who will issue Chartered Engineer’s certificate

2. Whether this can be arranged by importer or exporter?

3. What are the details to be provided in the Chartered Engineer’s certificate?

4. How will you locate a chartered engineer to do this job?

5. What is the action plan of Chartered Engineer before issuing such a certificate?

3. You have imported one consignment of Activated Carbon from Japan. Your clearing agent is asking for customs chapter classification number for this product. Please explain the following:

1. What is the chapter number for this item and from which book you will obtain this information? Which government website provides this information?

1. What is the rate of customs duty and the total percentage of duty for this product? Give breakup of the duty structure?

What are the details to be provided in the Chartered Engineer’s certificate

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INFORMATION SYSTEM FOR MANAGERS

What are ERP systems and mention five benefits of using them.

1. A public sector bank is currently striving to differentiate itself from the competition to private sector bank in the same region. The customers at the public sector bank complain about the employees who are not informed about each customer’s needs, preferences, and interaction history. The bank has been unable to cultivate more profitable relationships with the customers’ which has impacted its growth. Their inability to proactively identify risk – elevating customer behaviour has attributed to further losses. As the Chief Information Officer (CIO) of the public sector bank, elaborate on your understanding of customer relationship management and its importance. How you would acquire, retain and create lasting relationships with the customers? How would creating these relationships help your bank?

2. The Healthcare industry is inundated with massive volumes of data generated each minute. With the adoption of electronic health records, mobile health apps and wearable technologies this is poised to increase dramatically over the next few years. This comprises of data being generated by patients in different forms such as the patient report’s generated by the diagnostic labs, the data in the form of vital stats generated by the wearable devices and body patches, data from medical insurance companies, to name a few. Explain data mining and its importance in the healthcare industry. With the help of a suitable example elaborate how patient data can be used for preventive healthcare. Would you recommend the use of Data mining in healthcare?

3. a. As the Indian city of Chennai went under floodwaters following heavy rains, it became clear that the effects of a lack of planning can be devastating for small companies. Reports suggest, as many as 40 to 60 percent of small businesses never recover after being hit by natural disasters. Some companies looked on helplessly as systems went down. They found themselves drowning in a flood of complaints from enraged customers’ as the water level rose on Chennai streets. Many enterprises believe that they can survive any disaster if they put in place a robust physical infrastructure and technical expertise. But floods in Chennai confirmed that technology companies need to do more to escape the ill-effects of natural disasters. Organizations wanted to make sure that their data centers don’t shut down, and continue to function as usual. However this was in vain. Explain BCP and its importance. What factors play an important role in the successful implementation of a BCP? In your opinion, should small businesses invest in BCP?

3. b. What are ERP systems and mention five benefits of using them. With the help of an example of any company with a failed ERP implementation, highlight the main reasons companies experience failures in implementing ERP systems. What were the lessons learnt to avoid the same mistakes in future?

What are ERP systems and mention five benefits of using them.

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BUSINESS COMMUNICATION AND ETIQUETTE

What approach would work best to convert a neutral customer

Q 1) The sales professionals of your organization are impatient and unwilling to listen to their clients. What is the importance of listening? How can you help them develop listening as a behavior? What is the one advice that you would like to give them to improve their trait.

Q 2) As a manager of a growing organization, it is your responsibility to set a high benchmark for ethical communication for your team members. Elaborate on ethical communication and its importance. What key areas would you focus on to ensure the same?

Q 3) The sales team of Zenith Global has a proven track record of success with customers when it comes to giving a presentation or participating in meetings. Despite this the conversions of prospects into customers has been surprisingly low. On deeper analysis it was found that the team struggled with their written communication. Every meeting / sales presentation needs to be followed up with a sales letter to clinch the deal.

1. a) What should the team bear in mind while writing letters to clients they have interacted with in the past and who have shown interest in their offerings?

1. b) What approach would work best to convert a neutral customer who is not aware about your products or offerings?

What approach would work best to convert a neutral customer

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DECISION ANALYSIS AND MODELING

What action should the processor select

1. Observe any government department or service process that consumes limited resources and/or has multiple restricts, and explain what are artificial variables and why do we need them? Also using suitable example discuss how artificial variables differ from slack and surplus variables?

2. Obtain an initial basic feasible solution to the following transportation problem using the Vogel’s Approximation Method.

3. A processor of frozen fruits has to decide which crop to cultivate in which geographical area. There are two strategies available: to plant apples and to plant pomegranates. There are three possibilities of weather: perfect weather, variable weather, and bad weather. The probability of perfect weather is 0.25, that of variable weather is 0.50 and that of bad weather is 0.25. The outputs of the two crops, measured in dollars, under the different conditions, are known. The utility of the firm is to be measured by the dollar amounts as shown in the following payoff table.

1. a) Prepare the expected payoff table.

2. b) What action should the processor select?

What action should the processor select

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BUSINESS LAW

Vijay Singh is a leading filmmaker in India who plans to release his upcoming blockbuster

1. Please list out the factors that affect “Free Consent” to enter into a contract. Give an example for each of the factors that affect free consent to enter into a contract.

2. What are the Rights of the Consumer, explain atleast 2 real life instances where the rights of consumer have been upheld and protected.

3. Vijay Singh is a leading filmmaker in India who plans to release his upcoming blockbuster romantic movie during the Diwali festival weekend of 2016. However, he has learnt that a production house Mukesh Raj Films (MRF) has blocked the single screens and multiplexes theaters (“Exhibitors”) only for screening of their film for the same Diwali festival weekend. In fact Vijay Singh has also found out that MRF had earlier in the year during the Eid festival launched a blockbuster movie and during the negotiation for screening the said Film imposed a condition that he would grant rights to screen the movie only if he was provided with the exclusive rights to screen another movie during the Diwali Weekend. Therefore, MRF and Exhibitors had entered into a tie-in arrangement for exclusive exhibition of the films in Eid and Diwali Festival Weekend respectively. Thus, preventing Vijay Singh from exhibiting his film.

Vijay Singh has now approached the Competition Commission of India for relief.

1. a) Does the tie in-arrangement between MRF and the Exhibitors amount to having “adverse appreciable effects on Competition”. Please quote the relevant precedent to support your answer.

1. b) Please list out the penalties stated under the Competition Act, 2002 and atleast quote one instance where Competition Commission India has imposed penalty along with the brief description of such instance.

Vijay Singh is a leading filmmaker in India who plans to release his upcoming blockbuster

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ADVANCED SUPPLY CHAIN MANAGEMENT

Using the example of M & M explain the various sourcing strategies.

1. Assume that you have joined as the Chief Operating Officer in one of the leading supermarket chains in the country. The owners of the supermarket chain have asked you to increase the revenue and profits by at least 20 percent in a year’s time. You have decided to use “Innovative Pricing” as your key strategy for extracting more revenue and enhancing profits. Explain why innovative pricing is a good strategy in the above scenario? Discuss the concept of innovative pricing. How innovative pricing can be applied in a supermarket chain? In your opinion are there any other better strategies to maximize the profits?

2. Information Technology (IT) has become an integral part of the modern supply chains. Select any single organization and discuss its strategic framework for IT adoption in a supply chain. What are the goals of IT in the organization’s supply chain? Discuss how IT applications are helping the organization in improving its supply chain performance. Explain the future IT trends in supply chain.

3. In 2014, Mahindra & Mahindra Ltd (M&M) came out with its new sourcing strategy under which purchasing of components for all its vehicles was brought together under a single umbrella. This One Sourcing policy was a shift from the company’s existing model, where components for manufacturing automobiles, two-wheelers tractors and trucks were being sourced through various departments. M & M chief Purchasing officer, Hemant Sikka said “the new one sourcing strategy the firm adopted will help it reduce at least 2-3% of the cost of purchasing from component makers who supply parts to models across the segments and make its supply chain more efficient.”

1. Using the example of M & M explain the various sourcing strategies.

2. Discuss how the new strategy will help M & M in sourcing.

Using the example of M & M explain the various sourcing strategies.

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BUSINESS STATISTICS

Titan industries Ltd., India’s leading watch manufacturer was established in 1984

1. The above chart shows the sales of toys over a period of one year. Identify the diagrammatic representation used and derive meaningful conclusions about the sales of toys.

2. The following table shows the results of a survey conducted across the country, on 200 working professionals. The professionals were asked to identify the location of their company and the type of industry of their company. The professionals were allowed only to select one location and one industry.

Suppose a professional is selected at random

1. a) Calculate the probability that the professional is from West

2. b) Calculate the probability that the professional is from Banking

3. c) Calculate the probability that the professional is from Logistics or from North?

4. d) Calculate the probability that the professional is from Telecom and South?

3. Titan industries Ltd., India’s leading watch manufacturer was established in 1984, as a joint venture between the Tata Group and the Tamil Nadu Industrial Development Corporation. The company brought about a paradigm shift in the Indian watch market, offering quartz technology with international styling. Leveraging its understanding of different segments in the watch market, it launched a second brand, Sonata, as a value brand to those seeking to buy functionally-styled watches at affordable prices. The company diversified into jewellery in 1995 under the brand name Tanishq after taking stock of the huge opportunities and the large size of the jewellery business in India. Suppose, Titan has launched new jewellery designs under the Tanishq brand for working Indian women. Past record indicates that the mean sale of this brand, from various showrooms located across various towns is Rs. 20 million. If the distribution of the sales is normal with standard deviation of Rs. 50,000

1. a) What is the probability of obtaining sale greater than Rs. 45 million this year?

1. b) What is the probability of generating sale between Rs. 17 and Rs. 27 million?

Titan industries Ltd., India’s leading watch manufacturer was established in 1984

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CAPITAL MARKET AND PORTFOLIO MANAGEMENT

The Table given below gives the expected market index values for 31 December 2017

1. Mr. Shabd Kumar has to make a choice of investment between the two stocks, namely A and B. The possible returns with the associated probabilities of their occurrence for both stock A and B have been provided in the Table given below. Based on the data provided in Table which stock he should choose to invest in?

2. Mr. Saran Kumar, aged 35, is employed with Mumbai University as a Lecturer in the English Department. He is the sole earning member of his family. He stays in a joint family with his parents, his wife and two children aged 5 years and 2 years. He has been deploying his savings in primarily in bank fixed deposits and other tax savings instruments such as Public Provident Fund (PPF) etc. However, he is not sure that whether his savings would be adequate to meet future financial needs of his family or not. His friends have been suggesting him to invest in stock market and have been giving him tips also for specific stocks. Mr. Saran is reluctant to follow his friends’ advice as his uncle had lost significant amount of money in the stock market around 10 years back. Not only his uncle had to sell off his house and his wife’s jewelry to compensate for the loss incurred but the whole family had also faced loss of reputation with relatives and friends. Torn between the choice of losing money in the stock market or ending up with insufficient savings to meet his future needs and exigencies, he decides to seek professional help to solve his problem. He approaches his bank manager for his advice. The bank manager directs him to you for further discussions. You are employed in the Wealth Management Department of the bank. The department’ role is to advise the bank’s client and offer tailor -made solutions with respect to the client’s investment needs.

Discuss how should I go about investing my savings? Is there a way that I make enough money without losing may savings? If yes, how? Provide your rationale for the same.

3. Historical price of Stock A and the closing level of a Market Index is provided in the Table given below.

1. a) Calculate Beta of the stock A.

1. b) The Table given below gives the expected market index values for 31 December 2017 and the associated probabilities of occurrence for the same.

If the 10 Year Government of India Bond (G-Sec) yield is 7%. What is the expected prices of the stock A as on 31 December 2017?

The Table given below gives the expected market index values for 31 December 2017

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