The whole concept of achieving success begins with how you ______ a. Behave b. Think c. Work d. All of the above
The whole concept of achieving success begins with how you ______ a. Behave b. Think c. Work d. All of the above
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Business Communication
SECTION –A
Q1. Attempt any 15 (15X2=30)
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The handshake that conveys confidence is
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Limp
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Firm
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Loose
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Double
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The whole concept of achieving success begins with how you ______
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Behave
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Think
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Work
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All of the above
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The ________ body of the presentation should be broken into short and clear units
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Main
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Middle
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Upper
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Lower
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The following is (are) the most effective ways of communication.
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Verbal
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Non verbal
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Written
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All of the above
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The _____ of business letter is called layout.
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Body
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Content
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Pattern
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All of the above
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Goals help us to ________
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Communicate
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Success
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Work
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Motivate
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Good communication matters in business because ________.
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everyone communicates for a living
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it’s impossible to work in an office setting without communicating by writing or orally
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it reflects who you are professionally
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all of the above
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What type of software would a writer use to produce a slide show for a meeting?
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Database application
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Presentational application
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Spreadsheet application
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Personal information application
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Which of following is a true stsement about e-mail ?
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E-mail changes only the message.
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E-mail changes only the way the message is delivered.
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E-mail changes both the way the message is delivered and the message.
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Email does not change the way the message is delivered and the message
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All memo headings should contain the following:
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MEMO TO, DIVISION, DATE, FROM.
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DATE, REFERENCE, FROM, FLOOR.
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DATE, MEMO TO, FROM, PHONE
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All the above
11 Organizations hiring hundreds of new employees every year must adopt a more ——- towards the recruiting process.
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systematic approach
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organizational approach
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direct approach
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indirect approach
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An effective oral presentation process follows _____ steps.
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3
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4
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5
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6
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Collection letter should be written with the assumption that most of the people will:
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Pay
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Ignore
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Not pay
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Delay
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One of the fastest ways to ensure your career success is to
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learn how to design web pages
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post a persuasive resume online
c develop excellent communication skill
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invite your boss out to lunch periodically
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Effective communication can ONLY be achieved when:
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The audience is understood
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Feedback is encouraged
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Thoughts are organized
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All the above
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Communication theory does not help to explain ________.
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what happens when we communicate
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why certain symbols mean different things
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how we learn to speak
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why communication breaks down
SECTION –B
Q2. Attempt any 10 (10X3=30)
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What is Business Communication?
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Communication is a two way process Explain?
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Explain the seven C’s of communication?
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What is noise? Explain various types of noises?
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Write short notes on any two?
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Body language b. Selection Interview c. Feedback
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What is a meeting? Explain duties of Chairperson at a meeting ?
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What do you mean by communication barriers?
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What is meant by self development?
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Distinguish between formal and the informal communication?
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Explain the essential elements of a good report?
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What is meant by group discussion?
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What is meant by non verbal communication?
SECTION –C
Q3. Attempt any 2 (10X2=20)
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“Communication is the blood of business”. Explain it and discuss why communication is so important to an organization.
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What is meant by an interview? What are the objectives of interview? Explain various steps involved in conducting an interview ?
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What do you mean by international Communication? What suggestions would you give for adopting global business ?
Q3. Attempt any 1 (20X1=20)
CASE: 1
Draft the Notice, Agenda of an Annual General Meeting of Reliance Industries Ltd. Also draft two Resolution
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Appointment of Banker
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To issue shares to the investors
CASE: 2
A well-known media conglomerate recently had a serious incident when one of their customer service representatives changed a customer’s name from “John Smith” to “A!@hole Smith” (not the customer’s actual name) after a heated phone call. This incident went public and caused a wave of bad press for the company. Likely, the company also had legal ramifications from this incident, though they were never made public.
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What is the impact of this kind of communication on business.
2. Who according to you is responsible for not handling the situation better . What would be the solution to this problem
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